According to the status of your order, there are different ways of deleting it. Please note that deleting an order is final and irreversible. It is not possible to recover an order which has been deleted.

• Deleting a draft order
• Deleting a pending or a confirmed order
• Deleting invoicing and closed orders
  
  

Deleting a draft order

To delete a draft order :

1. Go to the Sales > Orders menu
   
   
2. Go to the Drafts tab
   
   
3. Select the relevant draft or click on Select to include all drafts
   
   
4. Click on the scrolling arrows next to Draft orders and click Delete draft
   
   
5. Click OK to confirm the action
   
   

Deleting a pending or a confirmed order

To delete an open order (Open for buyers or Open for brand status) or a confirmed order (Confirmed):

1. Go to the Sales > Orders menu
   
   
2. Click on the relevant order PO number to open and then cancel it
   
   
3. Cancel the order by clicking on the Canceled status and then on the Apply button
   
   
4. Click the Delete button to delete the order
   
   
5. Click OK to confirm the action
   
   

Deleting invoicing and closed orders

To delete an invoiced or closed order:

1. Go to the Sales > Orders menu
   
   
2. Click on the relevant order PO number to open and then cancel it
   
   
3. Change its status to Confirmed and click the Apply button
   
   
4. Change the order status to Canceled and click then the Apply button
   
   
5. Click on the Delete button to delete the order
   
   
6. Click OK to confirm the action